1. Introduction
Milano CAF ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
We operate as a fully online CAF (Centro di Assistenza Fiscale) in Italy, providing tax assistance services in compliance with Italian and European Union data protection laws, including the General Data Protection Regulation (GDPR – EU Regulation 2016/679).
2. Data Controller
Milano CAF
Via Example, 123 – 20100 Milan, Italy
Email: privacy@milanocaf.it
Phone: +390 291 664071
3. Information We Collect
We collect information you provide directly when you:
- Register for an account (name, email address, phone number)
- Submit a service request (fiscal code, identity documents, tax data)
- Contact us via our contact form or email
- Subscribe to our newsletter
We also automatically collect certain technical data when you visit our website, including IP address, browser type, pages visited, and time spent on pages (via cookies — see our Cookie Policy).
4. Legal Basis for Processing
We process your personal data on the following legal grounds:
- Contract performance – to provide the tax assistance services you have requested
- Legal obligation – to comply with Italian tax and accounting regulations
- Legitimate interest – to improve our services and prevent fraud
- Consent – for marketing communications and non-essential cookies
5. How We Use Your Information
We use your personal information to:
- Process and manage your service requests
- Create and manage your account
- Communicate with you about your requests and our services
- Send administrative information such as confirmations and updates
- Comply with legal obligations (e.g., fiscal reporting to Italian authorities)
- Send you marketing communications (only with your explicit consent)
- Improve our website and services
6. Sharing Your Information
We do not sell your personal data. We may share it with:
- Italian tax authorities (Agenzia delle Entrate, INPS) as required by law
- Service providers who assist us in operating our platform (hosting, email, payment processors), under strict data processing agreements
- Professional advisors (accountants, lawyers) where necessary to provide our services
All third parties are required to respect the security of your data and to treat it in accordance with the law.
7. Data Retention
We retain your personal data for as long as necessary to:
- Provide you with our services
- Comply with legal obligations (Italian tax records must be kept for at least 10 years)
- Resolve disputes and enforce our agreements
Account data is deleted within 90 days of account closure, unless longer retention is required by law.
8. Your Rights (GDPR)
Under the GDPR, you have the right to:
- Access – request a copy of your personal data
- Rectification – request correction of inaccurate data
- Erasure – request deletion of your data ("right to be forgotten"), where applicable
- Restriction – request that we limit processing of your data
- Portability – receive your data in a portable format
- Objection – object to processing based on legitimate interest
- Withdraw consent – at any time, where processing is based on consent
To exercise any of these rights, contact us at privacy@milanocaf.it. You also have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la Protezione dei Dati Personali).
9. Security
We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. However, no method of internet transmission is 100% secure.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or by email. The "Last updated" date at the top of this page reflects the most recent revision.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Milano CAF – Data Protection Office
Email: privacy@milanocaf.it
Phone: +390 291 664071